The Birla group is one of the fastest growing group approx.
$2.4 billion US. Also they are having legacy with many big organizations.
Having only 25000 employees, 41 manufacturing facilities, also many patents and
We have our business present in the five continents.
The operations are performed into six different domains mentioned below:
Automobile sector , Technology, Building and infrastructure,
HealthCare and Educational things. Our clients consist of worlds many big leaders,
We love to partner with big brands.
- You have done BE/BETECH OR MCA.
- The passing year should be either 2019 or 2020, both are allowed.
- The specialisathion field of engineering should be
- The percent criteria includes you must possess 60 percent throughout and
you should be ready to sign two years bond.
- This will be complete night shift based job and you will have to support the product
and clients based in US.
- The job location is Pune.
- Package will be 3.25 Lakhs per Annum.
We have been parterned with SAP, for ERP implementations and cloud development.
We are from tw decades working with them and evolving continuously.
Problem Solving – You will have to troubleshoot the issues and
provide the solution to our customers through ticket, chats or any other mode.
for the products like SAP Analytics, Business Intelligence.
KT sessions- Continuous technical skilling for yourself and your collegues too is required.
You will have to perform additional things and tasks.
A. Cases Solving-
You should resolve the already known errors by refering the documents such as
Knowledge base articles, through customer solutions, documentation, wikipedia.
Also you will have to perform the root cause analysis and you should be able to provide the
solutions on the complex areas.
You will have to escalate on time and quality should be better.
You should achieve the high level of cutomer happiness through your work.
You should have very hight incident handling.
If required you will have to participate into the weekend activities.
If the organization demands 24 hour coverage you will have to provide the same.
B. Knowledge Training-
1 Coaching and mentoring will be there.
2 Daily knowledge management.
3 You will have to give standard application trainings.
4 For internal staff you will provide trainings.
5 Production of e learning material.
C. Additional Things-
- Become a product expert.
- Develop skills reading code/ debugging.
- You have to take initiatives to improve teams performance.
Apply here – CLICK HERE TO APPLY
Visit us here for more jobs – MORE JOBS CLICK HERE
More jobs updates TELEGRAM – JOIN TELEGRAM
FOR MORE JOB UPDATES JOIN WHATSAPP- JOIN WHATSAPP.